Delivering public services through social media in European local governments. An interpretative framework using semantic algorithms
Authors: Criado, JI; Villodre, J
Article; Early Access.
Local Gov. Stud.. vol: . page: 0300-3930.
Date: . .
Social media adoption by public administrations is usually related to the promotion of transparency, participation and collaboration. However, less attention has been paid to the utilisation of social media for public service delivery. Hence, this paper explores what strategies of use [read more]